As we've been told countless times by automated messages and unhelpful people that emailing this address is the fastest way to get a response. To quote the email above: "We'll write back as soon as we can, within the next 21 days."
Does this sound like an acceptable level of customer service?
When will companies learn that automated replies are more frustrating than anything? This is why I hate emailing companies, it's much easier to ignore email than a phone call.
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